Fair Housing Statement

Deluxe Art Homes Equal Housing Opportunity Provider

![Equal Housing Opportunity Logo]

Our Commitment to Fair Housing

Deluxe Art Homes is firmly committed to the principles of fair housing and equal opportunity. We do not discriminate, and we will not tolerate discrimination, in the provision of construction, remodeling, and housing services based on race, color, religion, sex (including gender identity and sexual orientation), national origin, familial status, disability, or any other characteristic protected by federal, state, or local law.

Federal Fair Housing Act Compliance

We comply fully with the Fair Housing Act (Title VIII of the Civil Rights Act of 1968), as amended, which prohibits discrimination in housing and housing-related services.

Protected Classes Under Federal Law

It is illegal to discriminate based on:

Race
Color
Religion
Sex (including gender identity, sexual orientation, and pregnancy)
National Origin
Familial Status (families with children under 18, pregnant persons, persons securing custody of children)
Disability (physical or mental impairment that substantially limits major life activities)

Our Fair Housing Practices

1. Equal Service Provision

Deluxe Art Homes provides equal professional service to all clients without regard to protected characteristics. This means:

No Discrimination in:

Accepting or refusing service requests
Terms, conditions, or privileges of services
Quality of construction or materials
Pricing, estimates, or financial terms
Project timelines or scheduling priority
Communication or customer service
Referrals to financing or other services

Equal Access to:

Free consultations and estimates
Design services and showroom facilities
Project monitoring systems and technology
Warranty and post-completion support
All service offerings and options

2. Advertising and Marketing

Our advertising and marketing practices comply with fair housing laws:

We do NOT:

Use language that indicates preference or limitation based on protected classes
Target or exclude audiences based on protected characteristics
Show preference in images or testimonials that discriminate
Make statements that discourage any person from seeking our services

We DO:

Use inclusive language and imagery
Feature diverse clients and projects in our marketing
Advertise through diverse media channels
Promote equal opportunity in all communications

3. Client Interactions

All client interactions are conducted with respect and professionalism:

Our team members:

Treat all clients with equal dignity and respect
Provide the same level of service to everyone
Do not make assumptions based on protected characteristics
Respect cultural differences and individual preferences
Maintain confidentiality and privacy for all clients

We prohibit:

Discriminatory comments or behavior
Steering clients toward or away from certain options based on protected characteristics
Making assumptions about needs, preferences, or budgets based on protected characteristics
Harassment or hostile treatment of any kind

4. Employment Practices

Our commitment to equality extends to our employment practices:

We provide equal opportunity in:

Hiring and recruitment
Training and advancement
Compensation and benefits
Working conditions and job assignments

We maintain:

A diverse, inclusive workforce
Zero tolerance for workplace discrimination or harassment
Regular fair housing and anti-bias training for all employees
Clear reporting mechanisms for concerns or violations

Accessibility and Reasonable Accommodations

Commitment to Accessibility

We are committed to ensuring our services are accessible to persons with disabilities.

Physical Accessibility

Our Facilities:

Main Office (790 Commerce Place): Accessible entrance and facilities
Kitchen Bath Design Showroom (Coastal Grand Mall): Fully accessible
Project Sites: We work to ensure safe and accessible conditions

Communication Accessibility

We provide reasonable accommodations for communication needs:

Available Services:

Alternative format documents (large print, braille, electronic)
Sign language interpreters (with advance notice)
Assistive listening devices
Written communication for those with hearing impairments
Verbal communication for those with vision impairments
Translation services for non-English speakers

Construction Accommodations

We design and build to accessibility standards when required:

Accessibility Features:

ADA-compliant construction when required
Universal design principles
Modifications for wheelchair accessibility
Grab bars, ramps, wider doorways (as requested)
Accessible bathrooms and kitchens
Visual and auditory safety features

Requesting Accommodations

To request a reasonable accommodation:

Contact us by phone, email, or in-person
Describe your needs - we will work with you to find solutions
No additional fees for reasonable accommodations required by law
Confidentiality - your accommodation needs are kept private

Contact for Accommodation Requests:

Email: accessibility@deluxearthomes.com
Phone: [Accessibility Coordinator Phone Number]
TTY/Relay: [TTY Number]

Familial Status Protections

Families with Children

We welcome and equally serve families with children:

We do NOT:

Refuse service to families with children
Impose different terms or conditions on families with children
Make discriminatory statements about children
Steer families toward or away from certain neighborhoods or home types

We DO:

Provide equal service regardless of family composition
Design safe, family-friendly homes and renovations
Respect family privacy and preferences
Create welcoming environments for all family types

Pregnant Persons

Pregnancy is protected under familial status:

Equal service to pregnant persons
Reasonable accommodations for pregnancy-related needs
No discrimination based on pregnancy status

Religious Accommodations

We respect religious diversity and provide accommodations:

Religious Accommodations May Include:

Scheduling around religious observances
Respecting religious dietary restrictions on job sites
Accommodating religious dress or practices
Respecting religious customs in home design

We do NOT:

Discriminate based on religious beliefs or practices
Make assumptions about needs based on religion
Require disclosure of religious affiliation

National Origin and Language Access

Equal Service Regardless of Origin

We serve clients of all national origins and backgrounds:

We do NOT:

Discriminate based on accent, name, or place of birth
Require citizenship or immigration status documentation (except as required by law)
Treat non-native English speakers differently

Language Access Services

We provide language assistance:

Available Services:

Multilingual staff members
Professional interpretation services (with advance notice)
Translation of key documents
Multilingual marketing materials

Languages Currently Supported:

English
Portuguese/Brazilian Portuguese
Spanish
[Additional languages as available]

To Request Language Services:

Contact us in advance of consultations
Specify your language preference
We will arrange appropriate interpretation

Sexual Orientation and Gender Identity

We are committed to serving LGBTQ+ clients with respect and equality:

Our Practices:

Use chosen names and pronouns
Create inclusive environments for all family structures
Respect privacy regarding sexual orientation and gender identity
Do not discriminate based on LGBTQ+ status

We recognize:

All forms of family and partnership
Diverse household compositions
Individual gender identity and expression

Reporting Discrimination

If You Experience Discrimination

We take all allegations of discrimination seriously. If you believe you have experienced discrimination:

Internal Reporting:

Contact our Compliance Officer:
- Name: [Compliance Officer Name]
- Email: fairhousing@deluxearthomes.com
- Phone: [Direct Phone Number]
- Address: 790 Commerce Place, Myrtle Beach, SC [ZIP Code]
Provide details:
- Your contact information
- Description of the incident
- Date, time, and location
- Names of persons involved
- Any witnesses or documentation
Investigation:
- We will investigate promptly and thoroughly
- Confidentiality will be maintained to the extent possible
- No retaliation against persons who report in good faith
- We will take corrective action if discrimination is found

External Reporting Options

You also have the right to file complaints with government agencies:

U.S. Department of Housing and Urban Development (HUD):

Online: www.hud.gov/fairhousing
Phone: 1-800-669-9777 (Voice) / 1-800-877-8339 (TTY)
Mail: Office of Fair Housing and Equal Opportunity U.S. Department of Housing and Urban Development 451 7th Street S.W., Room 5204 Washington, D.C. 20410-2000

South Carolina Human Affairs Commission:

Website: www.schac.sc.gov
Phone: 1-800-521-0725 / (803) 737-7800
Address: 1026 Sumter Street, Suite 101 Columbia, SC 29201

U.S. Department of Justice:

Website: www.justice.gov/crt
Phone: (202) 514-4713
Address: Civil Rights Division U.S. Department of Justice 950 Pennsylvania Avenue, N.W. Washington, D.C. 20530

Filing Deadlines

HUD Complaint: Within one year of the alleged discrimination
Federal Court: Within two years of the alleged discrimination
State/Local Agencies: Check specific deadlines

Fair Housing Training

Employee Training

All Deluxe Art Homes employees and contractors receive training on:

Fair housing laws and requirements
Protected classes and prohibited practices
Recognizing and preventing discrimination
Providing equal service to all clients
Reasonable accommodations and accessibility
Cultural competency and inclusive practices

Training Schedule:

Initial training upon hire
Annual refresher training
Specialized training for client-facing staff
Updates when laws or policies change

Ongoing Commitment

Fair housing compliance is integrated into:

New employee orientation
Performance evaluations
Company policies and procedures
Quality assurance reviews
Client satisfaction assessments

Fair Housing Resources

Educational Resources

We support fair housing education and awareness:

National Fair Housing Alliance:

Website: www.nationalfairhousing.org
Resources on rights and responsibilities

HUD Fair Housing Information:

Website: www.hud.gov/program_offices/fair_housing_equal_opp
Know your rights materials
Filing complaint guidance

Local Resources:

South Carolina Human Affairs Commission
Local fair housing organizations
Legal aid services

Community Involvement

Deluxe Art Homes supports fair housing through:

Participation in Fair Housing Month (April)
Community education initiatives
Partnerships with fair housing organizations
Support for affordable and accessible housing

Policy Review and Updates

Regular Review

This Fair Housing Statement is reviewed:

Annually by management
When laws or regulations change
Following fair housing complaints or concerns
As part of compliance audits

Updates

We commit to:

Updating policies to reflect legal changes
Implementing best practices in fair housing
Responding to community feedback
Continuously improving our practices

Last Reviewed: January 2025 Next Review: January 2026

Our Values

At Deluxe Art Homes, fair housing is not just a legal requirement—it reflects our core values:

Respect

We treat every person with dignity and respect, recognizing the inherent worth of all individuals.

Inclusion

We create welcoming environments where everyone feels valued and supported.

Integrity

We conduct our business with honesty, transparency, and ethical practices.

Excellence

We provide exceptional service to all clients, without exception.

Community

We contribute to building diverse, inclusive communities where everyone can thrive.

The Deluxe Art Difference

Our Brazilian heritage and immigrant founder story shape our inclusive approach:

We understand:

The challenges of being different or new to a community
The importance of welcoming everyone with warmth and respect
That diversity strengthens communities and businesses
That homes are for everyone, regardless of background

Our founder, Lucas Bernardes, often says: "At Deluxe Art, when you become our client, you become part of our family. We embrace you as you are, respect your unique needs, and work tirelessly to create the home of your dreams. This is not just our legal obligation—it's who we are."

Contact Us

For questions about our fair housing policies or to request accommodations:

Deluxe Art Homes Fair Housing Compliance Office

Address: 790 Commerce Place, Myrtle Beach, SC [ZIP Code]
Phone: [Main Phone Number]
Fair Housing Line: [Dedicated Number]
Email: fairhousing@deluxearthomes.com
TTY: [TTY Number]
Website: www.deluxearthomes.com

Office Hours:

Monday-Friday: 8:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
After Hours: Leave a message for next-day response

Equal Housing Opportunity Logo

![Equal Housing Opportunity Logo]

The Equal Housing Opportunity logo is displayed:

On our website homepage and footer
In all advertising and marketing materials
At our physical locations
In contracts and proposals
In email signatures

Additional Protections

In addition to federal protections, we comply with:

South Carolina Law

South Carolina Human Affairs Law prohibits discrimination in housing based on the same protected classes as federal law.

Local Ordinances

We comply with all local fair housing ordinances that may provide additional protections.

Company Policy

Our internal policies may provide broader protections than legally required, reflecting our commitment to inclusion and respect for all persons.

Affirmative Marketing

Deluxe Art Homes engages in affirmative marketing to reach diverse populations:

Our Practices:

Advertise through diverse media outlets
Use inclusive imagery and language
Participate in community events serving diverse populations
Partner with organizations serving protected classes
Ensure our marketing reaches underserved communities

Builder/Developer Commitment

As builders and developers, we commit to:

Fair Housing in Development:

Design accessible and inclusive communities
Provide diverse housing options
Market to diverse populations
Support mixed-income and affordable housing initiatives
Create welcoming community environments

Inclusive Design:

Universal design principles where appropriate
Accessible units as required by law
Adaptable housing features
Consider diverse family needs and preferences

Statement of Non-Discrimination

Deluxe Art Homes does not discriminate on the basis of race, color, religion, sex, national origin, familial status, disability, or any other characteristic protected by law in any aspect of our business operations, including but not limited to:

Marketing and advertising
Client consultations and sales
Terms, conditions, and pricing
Design and construction services
Material selection and availability
Project scheduling and timelines
Quality of work and materials
Post-completion service and warranties
Employment and contractor relationships
Vendor and supplier partnerships

Certification

This Fair Housing Statement has been reviewed and approved by:

[Lucas Bernardes] President & CEO, Deluxe Art Group Deluxe Art Homes

[Legal Counsel Name] Legal Counsel

[Compliance Officer Name] Fair Housing Compliance Officer

Effective Date: January 1, 2025

At Deluxe Art Homes, we believe that everyone deserves a beautiful, well-built home. We are honored to serve clients of all backgrounds and committed to upholding the highest standards of fairness, respect, and equal opportunity.

Together, we build not just homes, but inclusive communities where everyone belongs.

Legal Disclaimer

This Fair Housing Statement is intended to inform clients and the public of our commitment to fair housing. It does not create contractual obligations beyond those required by law. Our full contractual terms are set forth in individual service agreements.

For complete legal terms, see our:

Equal Housing Opportunity Provider Member, National Association of Home Builders Committed to Fair Housing Compliance